Shipping policy

Thank you for shopping with Cruzy.

Order cut off for same day dispatch and achieving target shipping times, is 12pm (noon), Monday to Friday.

We use Royal Mail and DPD, depending on the order size and location, and they aim for 2 business days delivery to get our tasty soda to you. Saturday can count as a business/working day depending on the courier. Locations non mainland UK may take a little longer.

Shipping Locations

We currently ship throughout the United Kingdom, including:

England
Scotland
Wales
Northern Ireland
Isle of Wight
Scottish Highlands and Islands

Unfortunately, we do not currently offer international shipping.

Free shipping over £40 is available to UK locations. Orders of more than 3 boxes to non mainland UK (N.Ireland, Highlands, Shetlands), will occur an additional charge due to higher courier rates.

Dispatch Times

Orders are typically dispatched within 1 -2 days of being placed.

Orders placed after 12 noon Fridays, weekends or public holidays will be processed on the next working day.

Delivery Times

Once dispatched, most orders arrive within 2 working days.

Delivery times may vary depending on your location and during particularly busy periods.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Any promotional free shipping offers will be clearly shown on our website.

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Delivery Issues

If your order arrives damaged, incomplete, or has not arrived within the expected delivery timeframe, please contact us as soon as possible at hello@drinkcruzy.co.uk and we will work to resolve the issue.

Incorrect Addresses

Please ensure your delivery address is accurate when placing your order. We cannot accept responsibility for delays or losses resulting from incorrect address information provided at checkout.